When it comes to business communications, the phone call is still king. LinguSocial’s phone calling system offers a wide range of advanced features and functionalities—all built in—that are designed to enhance the phone calling experience. Let's take a look at your call controls during an active call.
Mute a call
- To mute your microphone during an active call in the LinguSocial app, select Mute.
- This will mute your microphone, but you'll still be able to hear the other caller.
- Select Unmute if you'd like to unmute your microphone.
Access keypad during a call
Did you find yourself in an IVR menu? No problem!
To access the keypad:
- Click on the Dialpad button
Change your audio input and output devices
Want to use a different microphone or output the sound to another speaker? No problem, here is how to do it:
- Click on the More button
- Select Manage Devices
- Select the microphone or output device
- Done
Accessibility features: Text-to-Speech
Customers with hearing impairments can use our text-to-speech accessibility feature. It enables them to type messages that are converted to audio via text-to-speech technology in real-time. You can use it during transcribed and also translated calls with the help of our Phone Call Interpreter AI.
- Click on the More button
- Activate the Accessibility switch. This will display a text input field on your screen.
- Type in your text and press the submit button
- Audio is generated and played for both callers
