Let's go over some common LinguSocial Meetings troubleshooting questions. Below are some of the problems other users encountered during their meetings with LinguSocial Meetings.
Why am I having mic & camera issues on Chrome?
Getting an error when trying to connect your mic and camera when using LinguSocial Meetings via Chrome? Try this workaround to resolve your mic issues:
Check that you're running the latest version of Chrome. Navigate to Chrome settings > Privacy & Security > Site Settings > Microphone > Manage Exceptions. Check to see if https://app.lingu.social:443 is added as allowed access and remove. After the permission has been removed, run a test call. You should be prompted on the top left to give access to your mic. Click Allow.
Before following the steps above, make sure that you've checked your computer's audio settings to verify you've got a working mic connected to your computer.
Unable to get HD browser camera stream
If you receive the 'Unable to get HD browser camera stream' error message when trying to connect your camera to LinguSocial Meetings, there are 3 possible culprits.
- NotReadableError: Could not start video source
- Selected camera stream and received camera steam are different
- Your browser or OS is taking too long to return the camera media stream
Let's go over what each one means, and how to fix it.
What does 'NotReadableError' mean?
The 'NotReadableError' means your system could not start the video source. This error appears if you granted permission to use the matching device, but a hardware error occurred at the operating system, browser, or Web page level that prevented access to the device. To fix it:
- Make sure that no other application is using the camera.
- Even virtual camera software like Manycam can block the camera and prevent LinguSocial Meetings from accessing your camera
- Restart the camera and your OS
If you're using a Windows OS, refer to this video for additional ways to fix this issue
If the issue persists after following the above steps, please contact Support.
Why are my selected camera stream and received camera steam different?
If you have multiple cameras and another application uses the selected camera, you'll see experience this issue. To fix it:
- Make sure that no other application is using the camera
- Even virtual camera software like Manycam can block the camera and prevent LinguSocial Meetings from accessing the camera
- Restart the camera and your OS
If you're using a Windows OS, refer to this video for additional ways to fix this issue. If the issue persists after following the above steps, please contact Support.
Why is my browser (or OS)taking too long to return the camera media stream?
After introducing Continuity Camera, Apple devices look for an iPhone as an external camera or microphone. It can take 10-15 seconds for the system to look for the device, and if no input is returned during this time, the error message is thrown. This error only occurs for Users on the macOS Ventura system. To fix it:
- Ensure you have the latest version of macOS Ventura and the browser; they have fixed this issue
- Turn off the continuity camera
- Refer to this guide
If you wish to keep it enabled and the issue persists, try re-logging into your iCloud account
If the issue persists after following the above steps, please contact Support.
For more information on common LinguSocial Meetings questions, please refer to our General FAQ article.
