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Transcribe and Translate Phone Calls

Written by Marcel Goya

Updated May 6, 2024


Transcribing or translating phone calls is a great way of making the content of your conversations accessable and searchable.  You also benefit from our fantastic AI Summary features, like keyword extraction, meeting notes, call outline and action notes. Let's get started!

Transcribe phone calls

Real-time transcription has to be enabled before you make phone calls. Here is how it works:

  • Go to the app
  • Enter the phone number or select the contact that you want to call
  • Check the AI Transcription switch. This will open a new dialog with a list of available languages
  • Select the Transcribe checkbox and click on the choosen dialect that your contact speaks
  • Press the Call button

To have a smooth experience, please make sure to have sufficient transcription minutes left in your account. 

Translate phone calls

Our Phone Call Interpreter AI translates your phone call for both participants in realtime. It transcribes and translates each participants speech and then plays an audio of the translation for both participants to hear via Text-to-Speech technology. It is truly magical!

  • Go to the app
  • Enter the phone number or select the contact that you want to call
  • Check the AI Transcription switch. This will open a new dialog with a list of available languages
  • Select the AI Phone Call Interpreter checkbox and click 
  • Select the language that your contact speaks 
  • Press the Call button

Our AI Phone Interpreter is billed separately, so please make sure to have enough minutes left in your account. 

Using a custom dictionary

Using custom dictionaries is a great way of improving the speech recognition quality. Here is how to use them when making phone calls:

  • Go to the app
  • Enter the phone number or select the contact that you want to call
  • Check the AI Transcription switch. This will open a new dialog with a list of available languages
  • Activate the Use Custom Vocabulary checkbox
  • Select your custom dictionary